Due to COVID-19, shipments to the below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
We're improving our delivery process to make your packages even safer, so there may be a 5-7 days delay in processing your orders.
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order.
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have a longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
You can enjoy free shipping for orders over $69. Where available, you can opt for Express Shipping for an additional fee. The shipping fee for orders below $69 would depend on the post office standard.
When express shipping was chosen, specific address information (including street/block, name, phone number) is required in ENGLISH according to Shipping regulations.
Delivery times vary depending on your shipping destination:
Once your order is placed, we will update you on your order status by email.
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
TAXES, DUTIES, TARIFFS
Petterman.com can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. Normally we would mark the parcel in low value to avoid the duty, but in different countries, the policy is different, hence to find out which if any of these may apply, please contact your local government.
*Note to all customers regarding COVID-19
In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols, and exhaustive ongoing sanitation. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays of up to 25 business days.
We continue to prioritize the safety of both our customers and colleagues and thank you for your continued patience during these unprecedented times.